A fresh start in the NHS: Creating pathways into NHS employment through targeted training and support

Case Study: Syed Farrukh Hassnain

Course: CSCS York, SIA York, NHS SWAP

Training Provider: National Employer Training

Syed Farrukh Hassnain’s journey into NHS employment is one shaped by determination, compassion and a strong commitment to learning. Coming from a highly educated family, Syed always valued education, but financial challenges in his home country meant he was unable to continue his studies.

After arriving in the UK in 2024, Syed dedicated himself to voluntary work five days a week. During this time, he was introduced to the range of employability and sector-based courses delivered by National Employer Training (NET). Keen to gain new skills, build qualifications and progress into meaningful employment, Syed enrolled on several programmes, including CSCS, SIA and the NHS Sector-Based Work Academy Programme (SWAP), as part of the NHS’ widening access demonstrator programme.

Developing skills and finding the right pathway

Although Syed gained valuable knowledge and experience through the CSCS and SIA courses, it was the NHS SWAP programme that aligned most closely with his personal experiences and ambitions. Having previously cared for his mother during cancer treatment and supported his father after a stroke, Syed felt a strong connection to working in healthcare.

The NHS SWAP programme helped him build confidence and significantly improve his communication skills. The course also provided a clear understanding of NHS values, expectations and workplace practices, which prepared him well for employment within a clinical environment.

Tutor support and inclusive learning

Syed describes the tutors at National Employer Training as knowledgeable, kind and patient. He particularly highlights the support received from Clare White on the NHS SWAP programme, who provided clear explanations and practical learning linked directly to real NHS roles.

The supportive course structure ensured Syed felt included and understood, even when challenges arose. This inclusive approach helped him develop confidence and feel ready to progress into employment.

Following completion of her training, Wafa progressed into work within the NHS, where she applies the skills and knowledge gained through National Employer Training on a daily basis.

She reports increased confidence in her role and a stronger ability to manage her workload effectively. The training helped her understand expectations within the NHS, work well as part of a team and approach tasks with confidence and professionalism. As a result, her work feels more structured and manageable, allowing her to deliver care without feeling overwhelmed.

These outcomes demonstrate the impact of National Employer Training’s inclusive and practical approach in supporting learners into NHS roles and equipping them with the skills needed to succeed in the workplace.

Overcoming challenges and building resilience

During the course, Syed found professional boundaries within nursing roles challenging at times, as his instinct is to help as much as possible. Through discussion and guidance, he developed a clearer understanding of why these boundaries are in place and continues to reflect on this within his role.

He also faced challenges around understanding different accents, but the supportive learning environment ensured he was included and able to fully engage with the course content.

NHS employment outcomes

Following completion of the NHS SWAP programme with National Employer Training, Syed successfully progressed into employment within the NHS. He is now working between 40 and 52 hours per week as a Care Assistant on an NHS stroke unit.

In this role, Syed applies the skills and knowledge gained through training on a daily basis, including communication, patient care, professionalism and understanding NHS values. He has transitioned from voluntary work into sustained employment, contributing directly to frontline healthcare delivery and supporting patient outcomes within a high-demand service area.

This progression demonstrates the effectiveness of National Employer Training’s sector-based approach in supporting individuals into real NHS roles, while helping to address workforce needs through job-ready training and tailored support.

Impact and future progression

For Syed, securing NHS employment represents both a personal achievement and a way to give back to the country that has supported him and his family. He continues to volunteer on his days off and remains committed to helping others wherever possible.

His advice to others considering training is clear: you are never too old to learn, and there are always opportunities to improve your life. His biggest takeaway from the programme is gratitude – for the belief shown in him and for the skills and confidence he has gained.

Looking ahead, Syed plans to continue learning within the care sector and aspires to one day open his own care home. With the foundation provided by National Employer Training, he now has a clear pathway for progression within health and social care.